Terms of Service

1. Scope of Application

These General Terms and Conditions (hereinafter "Terms") apply to all business relationships between PPY Solutions, Peter Sigmond, Pfaffstätt, Upper Austria, Austria (hereinafter "Provider") and the client (hereinafter "Client").

Deviating terms of the Client are not recognized unless the Provider expressly agrees to them in writing.

2. Subject of Services

The Provider delivers IT services, particularly in the areas of Artificial Intelligence (AI), automation, software development, consulting, and related services. The exact scope of services is defined in the respective offer or order confirmation.

3. Formation of Contract

Offers by the Provider are non-binding. A contract is only concluded upon written order confirmation by the Provider or upon commencement of services. Booking a consultation via the website does not constitute a contract for further services.

4. Website Usage

Use of our website is generally free of charge. By using the website, you accept these Terms. Website content is for informational purposes only. Reproduction, distribution, or other use of the content requires prior written consent of the Provider.

5. Fees and Payment Terms

Fees are determined by the agreed offer. All prices are in Euros and, unless otherwise stated, exclusive of statutory VAT. Invoices are due within 14 days of issuance without deduction, unless otherwise agreed.

In case of late payment, the Provider is entitled to charge default interest at 9.2 percentage points above the applicable base interest rate of the ECB (§ 456 UGB).

6. Client Cooperation Obligations

The Client shall provide the Provider with all information, data, and access required for service delivery in a timely and cost-free manner. Delays resulting from non-fulfillment of cooperation obligations shall not be attributed to the Provider.

7. Service Delivery and Deadlines

The Provider delivers services to the best of their knowledge and in accordance with recognized technical standards. Delivery dates and deadlines are only binding if expressly agreed in writing.

In cases of force majeure, strikes, governmental measures, or other unforeseeable events, agreed deadlines shall be extended by the duration of the impediment.

8. Usage Rights and Intellectual Property

Upon full payment, the Provider grants the Client a simple, non-transferable right to use the delivered services, unless otherwise agreed. Copyright and all other industrial property rights remain with the Provider.

Source code is only provided if expressly agreed. Libraries, frameworks, and tools developed by the Provider before or during the project for general purposes remain the property of the Provider.

9. Warranty

The Provider warrants that delivered services conform to agreed specifications. Defect claims must be reported in writing immediately upon discovery. The warranty period is 12 months from acceptance of the service.

For justified defects, the Provider will, at their discretion, remedy the defect or provide a replacement service. Further claims are excluded.

10. Liability

The Provider's liability is limited to intent and gross negligence. In cases of slight negligence, the Provider is only liable for breach of material contractual obligations and only up to the amount of the foreseeable, contract-typical damage.

Liability is in any case limited to the respective order value. Liability for lost profits, indirect damages, and consequential damages is excluded.

Results from AI-powered systems and automation solutions are delivered as best-effort technical solutions without guarantee of 100% accuracy. The Client is responsible for reviewing and deploying results in production.

11. Confidentiality and Data Protection

Both parties commit to keeping all confidential information secret and using it only for the purposes of the contractual relationship. This obligation survives termination of the contract.

Processing of personal data is governed by our Privacy Policy and GDPR provisions. If the Provider processes personal data on behalf of the Client, a separate Data Processing Agreement pursuant to Art. 28 GDPR will be concluded.

12. Termination

Contracts with a fixed term end automatically upon expiry. The right to extraordinary termination for cause remains unaffected. Services already rendered must be compensated even in case of early termination.

13. Final Provisions

Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods and conflict of law rules. The place of jurisdiction is the competent court at the Provider's registered seat in Austria.

Should individual provisions of these Terms be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose.

Amendments and supplements to these Terms require written form. This also applies to the waiver of this written form requirement.